Current Projects

Digital Ethics Compass (2023-2026)

Project leader(s): Luis Teran, Narek Andreasyan, Edy Portmann (UNIFR) and Martina Schwab (SwissPost)

AI Ethical Compass Develop a framework to address the challenges from data, machine learning, and artificial intelligence in relation to concerns of justice, sustainability, and climate change. The produced artifact will consist in a digital ethic radar, a user interface, that supports the development of digitalization standards connecting law and regulations, ethics and justice, and environmental sustainability.

Supported by Innosuisse





Tour Data + (2024-2027)

Project leader(s): Simon Ruffieux, Ilyes Kadri, Denis Lalanne (UNIFR) and Pascal Stalder (SwissPost)

Tour Data + Automatically detect and classify deviations within realized parcels delivery tours to support smart updates of cartographical information for tour planners within the Swiss Post ecosystem. Leverage the postmen implicit knowledge to adapt planning algorithms.

Supported by Innosuisse





The Human Side of AI: Navigating Expertise in the Era of Large Language Models [Faculty Computer Science and Sociology] (2025-2026)

Project leader(s): Dr. Anna Jobin (UNIFR)

Human Side of AI Dr. Jobin and her team are conducting a sociological investigation into how individuals integrate large language models (LLMs) into their daily professional activities. Their research adopts an inductive approach to explore how users make sense of prompting in workplace contexts, aiming to contextualize the role of LLMs within the current AI hype. By analyzing what LLMs offer, their purposes, and the dynamics of their use—who employs them, for what goals, and in what manner—the study seeks to deepen our understanding of how algorithmic expertise and AI are enacted, legitimized, and perceived in professional environments.

Supported by HIP Initiative (Call for Projects 2024)





A Neuro-Symbolic Approach to Improve LLM Results in Enterprise Settings [Faculty Computer Science] (2025-2026)

Project leader(s): Prof. Philippe Cudré-Mauroux and Dr. Julien Audiffren (UNIFR)

LLM Neuro-Symbolic Approach Prof. Cudré-Mauroux and his team are exploring innovative methods to enhance the performance of large language models (LLMs) in addressing specific Swiss Post use cases that demand advanced planning and reasoning capabilities. Their proposed solution employs an agentic framework, wherein multiple AI agents collaborate to tackle an input query. A designated "judge" agent then consolidates the agents' individual responses into a unified, comprehensive answer, ensuring improved accuracy and reliability.

Supported by HIP Initiative (Call for Projects 2024)





Participative Security [Faculty of Social Anthropology] (2024-2025)

Project leader(s): Prof. David Bozzini (UNIFR)

Participative Security Prof. David Bozzini and his team conducted an investigation into the implementation of the bug bounty program within SwissPost from a social anthropology perspective. Their research, which involved interviews and an analysis of changes in working processes, aimed to uncover the program's impact on employees and identify remaining challenges and opportunities for improvement.

Supported by HIP Initiative (Call for Projects 2023)





Digital Label Relevance [Faculty of Business Informatics] (2024-2025)

Project leader(s): Dr. Felix Haerer (UNIFR)

Digital Label Relevance Dr. Felix Haerer and his team investigated the key factors influencing the traction of selected digital labels and certifications for SwissPost. The project aimed to create a proof-of-concept application to monitor and evaluate the evolution of the traction of these digital labels, enabling a more informed assessment of their relevance to SwissPost.

Supported by HIP Initiative (Call for Projects 2023)





Mapping the regulatory landscape of Marketing Automation [Faculty of Law] (2024-2025)

Project leader(s)s: Prof. Pascal Pichonnaz, Dr. Mark Drenhaus (UNIFR)

Legal View for AI-Marketing at at Swiss Post Prof. Pascal Pichonnaz and his team from the Faculty of Law devised an innovative methodology to map the regulatory landscape in regard to digital business practices. Marketing Automation is used as a practical use case and through various research activities (interviews, in-depth legal analysis and visualization) a mapping methodology is developed, yielding a holistic view of the legal aspects of the business practice at Swiss Post.

Supported by HIP Initiative (Call for Projects 2023)